2021 CANCELLATION & NO SHOW POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance by text or email, because we know how easy it is to forget an appointment you booked weeks in advance. Since the services are reserved for you personally please read our policy's below.
CANCELLATION & NO - SHOW POLICY
Luxy locks require all cancellations to be given within 48-24 hour notice, if we receive less than 24 hour notice, we will not be given enough time to refill your personal slot with desired member of staff. Therefore we will not be able to refund your deposit to cover time lost.
failure to not give notice of cancellation within time frame above or Not turn up to your booked appointment, will result in 100% service charge via invoice. the invoice gives you 30days to pay, failure to pay invoice may result in being passed on to outside debt collector agency.
Please always allow plenty of time to turn up to your appointment on time. always give us a call first if you know you are going to be late.
if you arrive over 10 minutes late, we may not be able to provide you your booked service within the time allocated for your booked appointment. staff will try to offer something within time left available (fringe trim, wash & finger dry, dry trim instead of cut and finish) however you will be charged for the booked service we set to provide you.
our policy's are in place to protect our salon.
Even more so than ever since the pandemic, our time is even more precious. in our service industry we sell time for treatment, once the time has passed we cannot get it back.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our AVEDA team members schedule full, Luxy Locks policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria. please contact us if you have any question regarding policy.
Although ingredient safety is at the heart of any Aveda product, like certain foods and materials, allergic reactions can occur to hair colouring products.
All new clients must have a patch test 48hours prior appointment. this does not need to be booked in advance, we advice to check opening ours before you make your way to the salon.
if you are an existing client you will need to be re-patch tested if we haven’t t seen you within 6 months of last appointment. (if you have had any medical changes within 6 months, you will need a patch test)
check on service menu to see which appointments require patch testing to make sure you plan ahead for your patch test before appointment. it is very important to have a patch test before treatment for your safety, once you have had your patch test a member of staff will log the date and time on the system.
When you have had your patch test, if you experience and itching or burning or hot sensation followed by a rash or swelling, please wash the patch test off immediately and call the salon 01297 20054 ASAP to let them know you have had a reaction, if you do not have a reaction we will see you on your next appointment.
Copyright © 2021 Luxy Locks - All Rights Reserved.
Contact us on 01297 20054, Luxylocks.firstname.lastname@example.org